The Barkantine Patient Forum
Since 2008 the Barkantine Patient Forum is actively contributing in both structural and procedural changes to improve the quality of health care services the practice provides. The historical background of the practice establishment is also related to the active patient forum. The Barkantine Practice was set up to address the local demand of health care services. Local residents who were involved with the process are still involved with the practice through patient forum. The practice also respects local residents’ sense of ownership over the practice. This is demonstrated through the existence of a very active patient forum. The practice has also taken initiatives to connect to the other local residents (new comers to the area) to understand the local demands through encouraging their precipitation to the patient forum.
The patient forum meets every fourth Thursday of the month. The meeting is attended by practice staff and patients. The patient forum's active role is also manifested by their participation in formulating the practice's mission and vision statement, patient charter - to define the expection and responsibilities of the patients to recieve a quality health service. The patient forum also drafted 1st, 2nd and 3rd DNA letters which are being sent out if a there is any missed appointment to make the patient understand the consequcence of missing a booked appointment and to inform that if a patient cannot attend an appointment they can cancel it in advance by replying appointment reminder text massage, by telephone or online which will allow other patients to use that appointment slot.
The patient forum is inviting everyone to join the patient forum which will be helpful to reshaping the service design according to the local needs and demand. Their active involvement will ensure maintenace of the quality of the health services the practice provides and will also contribute to further enhancement of the service.
Please contact us to provide your feedback on the services and be part of the dynamic patient forum.